One of the more challenging parts of running a service business is deciding how to handle last-minute cancellations, missed appointments and late arrivals. My new policies are below. I’m usually happy to be flexible about the policies when illness or emergencies strike. No doubt, if we’re working together, you are someone who is respectful of my time, so this won’t be an issue.
I understand that unanticipated events happen occasionally in everyone’s life, but in order to be effective and fair to all clients:
Failure to cancel at least 2 hours before the start of the appointment time will result in charge for 50% of the scheduled appointment price.
Ideally, you’ll give me closer to 24-48 hours notice when possible. I trust your judgement and consideration. Should I need to apply the cancellation policy, I will send you an invoice via email and you must pay prior to your next scheduled appointment.
If you arrive late, your session may be shortened. You will be charged the full amount of the scheduled session.